For return, refund, damaged-item, or incorrect-item questions, contact Blue Stars before sending a package.
How to request help
- Email hi@bluestarshub.com with your order number and the email used at checkout.
- Describe the issue and identify the part number. If relevant, include your equipment model number.
- For damaged or incorrect items, photos of the item, label, and packaging can help us review the issue.
- Wait for instructions for your specific order before mailing a return.
Return address
Blue Stars / DOLORES Crafters LLC
9850 W 59th Pl
Arvada, CO 80004
United States
Return and refund terms
This page provides contact and return-routing information. It does not establish a return window, return shipping charge, restocking fee, or refund processing deadline. Contact us to confirm the applicable terms before purchasing or sending an item back.
Order changes
If you need to change or cancel an order, contact us promptly. A request cannot be guaranteed once an order has entered fulfillment or shipped.