Warranty & Product Support
Get help with a damaged, defective or incorrectly supplied part, and understand the support available for your purchase.
Our Return & Refund Policy explains the 30-day request window, eligibility, return shipping and refund timing. This page does not create an additional storewide warranty period.
Received a damaged, defective or incorrect item?
- Contact hi@bluestarshub.com with your order number and part number.
- Describe the issue, when you noticed it and your full equipment model.
- Include photos of the item, packaging and identifying label when available.
- Wait for instructions before returning a package or continuing installation.
Return shipping and refunds
Blue Stars covers return shipping for damaged, defective or incorrectly supplied items using the instructions we provide. Change-of-mind returns and parts ordered incorrectly by the customer have customer-paid return shipping. No restocking fee applies. Approved refunds are processed within 10 business days after approval; your payment provider may need additional posting time.
Is there an additional warranty?
Any additional warranty must be expressly stated in the relevant product listing or supplied warranty terms. We have not announced a separate warranty duration covering every item in the store. If you need to confirm whether a particular product has additional coverage, contact us with its part number before purchasing.
If a problem appears after the return window
Contact us with your order details so we can review any applicable product-specific terms and available support. Do not assume that a problem is excluded solely because the 30-day return window has passed. Your rights under applicable consumer law are not limited by this page.
