Shipping policy

Clear shipping information, from order processing to delivery.

Processing and delivery estimates

Processing and transit are separate. Estimated total time is 5–7 business days for US orders and 8–16 business days for international orders. Business days exclude weekends and public holidays. These are estimates, not guaranteed arrival dates; carrier disruption, holidays, weather and customs can affect delivery.

Shipping origin and destinations

All orders ship from our US warehouse:

Blue Stars / DOLORES Crafters LLC
9850 W 59th Pl
Arvada, CO 80004
United States

We ship to eligible destinations and addresses offered at checkout. If your address has no available shipping option, contact us before placing an order.

Shipping costs and free shipping

Eligible orders with a qualifying subtotal of $79.95 USD or more receive free shipping. The discount is applied automatically when its conditions are met. Discounts can affect qualification. Available delivery options and the final shipping charge are shown at checkout before payment.

Tracking and shipment delays

Use the order-status link in your confirmation email and the carrier link when available. A label can be created before the first carrier scan.

If we cannot ship within the stated processing period, we will contact you with an updated estimate and the option to agree to the delay or cancel the unshipped items for a refund. Contact us if a shipment is delayed or tracking appears stalled.

Address changes, missing or damaged deliveries

Check your complete shipping address before ordering. Request corrections promptly; changes depend on fulfillment status. If a package is marked delivered but missing, check the delivery area and household members, then contact the carrier and us. For damaged or incorrect items, keep the item and packaging and contact us with your order number and photos.

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