Refund policy
Request a return within 30 days after delivery. Contact us before sending your item back.
Return eligibility
For a change-of-mind return, contact us within 30 calendar days after you receive the item. Items must be unused, in their original condition and packaging, with proof of purchase. Include the part number and order number so we can identify your purchase.
The unused-item condition does not prevent you from reporting an item that arrived damaged, defective or incorrect. Your rights under applicable consumer law are not limited by this policy.
Return shipping and fees
| Reason | Who pays return shipping? |
|---|---|
| Change of mind or a part ordered incorrectly by the customer | Customer |
| Item received damaged, defective or different from the order | Blue Stars, using the return instructions we provide |
No restocking fee. Contact us before purchasing a label so we can provide the correct instructions. Any treatment of original delivery charges will be explained during the return review and handled in accordance with applicable law.
How to request a return
- Email hi@bluestarshub.com with your order number, the email used at checkout, the part number and the reason for return.
- For damage, defects or an incorrect item, include photos of the item, label and packaging when available.
- Wait for return authorization and shipping instructions. Once approved, follow the timing and packing instructions provided for your return.
- Send the return to the US address below and retain your shipping receipt and tracking details.
US return address
Blue Stars / DOLORES Crafters LLC
9850 W 59th Pl
Arvada, CO 80004
United States
This is our US return location. Please contact us first so your return can be matched to your order.
Refunds
We will inspect the return and notify you of the outcome. Approved refunds are processed to the original payment method within 10 business days after approval. Your bank or payment provider may need additional time to display the credit. If you have not received an update or refund, email us with your order number.
Exchanges and cancellations
Contact us if you need a different part so we can review fit information and available return options. An exchange is not automatic. For cancellation requests, contact us promptly; fulfillment status determines whether a change is still possible.
Order changes →Contact support →